Shipping Policy
📦 Polar Quest – Shipping Policy
Last updated: May 1, 2025
At Polar Quest Shop, our mission is to help you stay cool—fast. That’s why we work hard to ensure your order is shipped quickly, safely, and with care.
🚚 Shipping Methods & Carriers
We currently ship via trusted carriers such as USPS, UPS, and Amazon Fulfillment (FBA) to ensure reliable and timely delivery.
📍 Shipping Locations
We proudly ship to all 50 U.S. states, including Alaska and Hawaii — and yes, we offer international shipping too! 🌍
International customers are responsible for any shipping charges, customs fees, or import taxes that may apply.
⏱ Processing Time
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
📦 Delivery Time
- Standard Shipping (U.S.): 5–7 business days
- Expedited Shipping: 2–3 business days (when available)
- International Shipping: Estimated delivery time will vary by country and carrier.
Delivery times may vary depending on your location and selected shipping method.
💵 Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping speed.
- International buyers are responsible for all shipping costs and any applicable customs duties or taxes.
- Occasionally, we offer free U.S. shipping promotions — keep an eye out!
📦 Fulfillment by Amazon
Some items may be fulfilled directly by Amazon warehouses for faster shipping and tracking. If your item ships via Amazon FBA, you’ll receive an Amazon tracking number.
🔎 Tracking Your Order
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number.
You can also log into your Polar Quest account to view your order status anytime.
❗ Lost or Delayed Packages
If your order hasn’t arrived within the estimated timeframe:
- Please check your tracking info and contact the carrier first.
- Still need help? Email us at support@polarquestshop.com — we’ve got your back!
🙌 Questions?
If you have any questions about your order or shipping, feel free to contact us at:
📩 support@polarquestshop.com
📱 Instagram DM: @polarquestshop
