Return and refund policy

We want you to be happy with your Polar Quest order! If something isn’t quite right, don’t sweat it (literally)—we’ve got you covered.

Exchanges

We currently do not offer any exchanges. Please send back eligible items for a refund and place a new order for the desired size.

We accept returns within 30 days of delivery (the date tracking shows the package was delivered), as long as the vest:

  • Is unworn and in its original condition
  • Has all tags attached and is in the original packaging
  • Your refund of the original purchase price will be issued in the same form as the original payment with a $15 shipping and handling fee deducted from the refund total.

Return Shipping Costs

  • U.S. Customers: $15 shipping and handling fee deducted from the refund total.
  • International Customers: We’ll provide instructions for your return, but total return shipping fees are your responsibility.

Refunds

  • Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return.
  • Your bank may take a few additional days to post the refund.

Non-Returnable Items

  • Cooling vests with signs of wear, damage, or missing tags
  • Clearance or final-sale items
  • Custom-logo items (final sale)

Still Have Questions

We’re here to help! Reach out to us at support@polarquestshop.com, and we’ll make sure your experience stays cool and stress-free.

How to Start a Return?

1

Email us at support@polarquestshop.com with your order number and the reason for the return.

2

We’ll send you a prepaid return shipping label (for U.S. orders).

3

Pack your vest securely, attach the label, and drop it off at the nearest shipping carrier.

Polar Quest cooling vest – advanced cooling technology for extreme heat protection.

FAQs

Polar Quest cooling vest – advanced cooling technology for extreme heat protection.
Product & Sizing

Q. How does the cooling fan vest work?

A. The vest uses built-in fans powered by a rechargeable battery to circulate air ​inside the garment, helping to lower your body temperature.

Q. Can I adjust the fan speed?

A. Yes, the fans come with multiple speed settings (4 levels), allowing you to ​customize airflow based on the temperature or your personal preference.

Q. How do I know which size vest to order?

A. Check out our [size chart](#) for exact measurements. If you’re between sizes, ​we recommend sizing up for maximum comfort.

Q. Is the cooling vest washable?

A. Yes! Simply remove the fans and battery pack, then hand wash or gently ​machine wash your vest. Air dry, and it’s ready for action.

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