Last updated: October 1, 2026
This Privacy Policy explains how Polar Quest LLC (“Polar Quest,” “we,” “us,” or “our”) collects, uses, and shares information when you visit polarquestshop.com (the “Site”) or buy from us.
Information We Collect
Information you give us. When you place an order, create an account, contact us, enter a giveaway, or sign up for emails, we collect details such as your name, email address, phone number, shipping and billing address, order details, and anything you include in your message or review.
Payment information. Payments are processed by our payment providers. We do not store your full card number on our servers.
Information collected automatically. When you use the Site, we and our partners collect device and usage information through cookies, pixels, and similar technologies — for example your IP address, browser type, pages viewed, links clicked, and how you arrived at the Site.
How We Use Your Information
- Process and ship your orders, handle returns and refunds, and send order updates
- Respond to questions and provide customer support
- Send marketing emails if you have signed up (you can unsubscribe at any time)
- Measure and improve the Site, our products, and our advertising
- Prevent fraud and keep the Site secure
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information for money. We share information only with service providers that help us run our business, including:
- Payments: WooPayments (powered by Stripe), Cash App Afterpay, Apple Pay, Google Pay, and Amazon Pay
- Shipping and fulfillment: carriers such as USPS and UPS, and Amazon (Fulfillment by Amazon)
- Email marketing: Klaviyo
- Analytics and advertising: Google (Analytics and Ads), Meta (Facebook/Instagram), and TikTok
- Website hosting, security, and spam protection: including Google reCAPTCHA
We may also share information if required by law, to protect our rights or the safety of others, or as part of a business transfer such as a merger or sale.
Cookies and Advertising
We use cookies and pixels from Google, Meta, and TikTok to understand how the Site is used and to show you relevant ads on other websites and apps. Under some U.S. state laws, this kind of sharing for targeted advertising may be considered a “sale” or “sharing” of personal information. You can opt out by adjusting your browser’s cookie settings, using your browser’s Global Privacy Control setting, using the ad settings in your Google, Meta, or TikTok accounts, or emailing us at support@polarquestshop.com.
Your Choices and Rights
Depending on where you live (for example California, Colorado, Connecticut, Virginia, or Texas), you may have the right to access, correct, or delete your personal information, to get a copy of it, and to opt out of targeted advertising. To make a request, email support@polarquestshop.com. We will verify your request and respond within the time required by law. We will not discriminate against you for using these rights.
To stop marketing emails, click “unsubscribe” in any email. We will still send messages about your orders.
Data Retention and Security
We keep your information for as long as needed to fulfill orders, provide support, and meet legal, tax, and accounting requirements. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.
International Visitors
We are based in the United States. If you use the Site from outside the U.S., your information will be processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will change.
Contact Us
Questions about this Privacy Policy? Email us at support@polarquestshop.com.
